Refund & Returns Policy

Return requests may be accepted for eligible products purchased through the official XCURSIVE website.

To qualify for a standard change-of-mind return, the product should generally:

• Be unused and unworn
• Be unwashed and unaltered
• Be free from stains, damage or odours
• Include original tags, labels, accessories and packaging where supplied
• Include proof of purchase or a valid order number
• Fall within the applicable return request period

If you wish to return an eligible product, please contact our customer support team.

Please do not ship products to our registered office without first receiving return instructions from our support team.

If you receive a product that is damaged, defective, incorrect or materially different from its description, please contact us as soon as reasonably possible after delivery.

To help us investigate, you may be asked to provide:

• Your order number
• Photographs of the product
• Images of the shipping packaging
• A description of the issue
• An unboxing video, if available; this is not a mandatory condition for exercising statutory rights

We will review the information and offer an appropriate resolution based on the circumstances, which may include replacement, repair, return or refund as applicable.

Once a return is received and assessed, we will notify you of the outcome of your refund request.

Where a refund is approved, it will ordinarily be processed through the original payment method where supported.

• Online payment refunds may be returned through the original payment service provider.
• Refunds for cash-on-delivery orders, if offered, may require verified bank account or UPI details.
• The time taken for the refund to appear may depend on the payment provider and receiving bank.

Any legally required refund will be handled in accordance with applicable consumer protection requirements.

Certain products may not qualify for standard change-of-mind returns, depending on the product type and the terms disclosed at purchase.

Examples may include:

• Used or worn apparel
• Washed or altered clothing
• Products damaged after delivery through misuse or improper handling
• Personalised or custom-made items, where a restriction was disclosed before purchase
• Hygiene-sensitive products where a lawful restriction applies

These restrictions do not remove statutory remedies for defective, incorrect or misdescribed products.

Requests for exchanges, including changes in size, colour or style, may be considered depending on product eligibility and stock availability.

For apparel, we recommend checking the size information before ordering.

If you receive the wrong product or a defective item, please contact our support team for assistance.

If you wish to cancel an order, please contact our support team as soon as possible.

Cancellation requests may be accommodated before an order has been packed or dispatched.

If an order has already shipped, cancellation may not be possible through the normal order-processing system. Applicable return or consumer-rights procedures may still be available.

If an eligible prepaid order is cancelled before dispatch, any applicable refund will be processed using the relevant payment method.

Return shipping arrangements may vary depending on the reason for the return.

• For approved defective, damaged or incorrectly supplied products, we will arrange an appropriate remedy in accordance with applicable law.
• For voluntary change-of-mind returns, return shipping charges may apply if disclosed in the applicable return terms.

Our support team will communicate the approved return method and any applicable charges before collection or shipment.

If any item or accessory is missing from your package, please contact customer support with your order details.

We may request photographs of the received items and packaging to help investigate and resolve the issue.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.

Requests involving defective goods, incorrect products, misleading descriptions or other legally protected issues will be assessed in accordance with applicable consumer protection requirements.

XCURSIVE may update this policy to reflect changes in our operations, products, services or applicable laws.

Any updated policy will be published on this page with a revised effective date.

Changes will not be applied retrospectively in a manner that removes rights already available under applicable law or agreed terms.